Project Manager with experience supporting IT and CRM projects end to end — from requirements gathering and planning through to go-live. Comfortable managing multiple workstreams, keeping RAID logs, project plans and Jira boards up to date, and producing clear status reports for stakeholders at all levels.
End-to-end project delivery, CRM implementation, and operational improvement across IT, data, and business systems.
Project planning, scheduling, RAID logs, risk and issue tracking, status reporting, Kanban, requirements gathering, and documentation control across concurrent workstreams.
Custom Zoho CRM, HubSpot, and Salesforce builds. Blueprint design, workflow automation, systems integration, and go-live support.
Workflow and blueprint design, Zapier automation, AI-agent workflows, GoCardless-QuickBooks integrations, lessons-learned capture and continuous improvement.
Structured status calls, SLA compliance, third-party supplier coordination, onboarding support, and RFI/RFQ bid coordination.
Hands-on builds that delivered real operational impact.
Facilitated a full CRM setup for a lending workflow end to end, including blueprint transitions, automated documentation and Zoho Books integration. Tested and documented for internal handover.
Implemented scheduled automation workflows and a GoCardless-QuickBooks integration for invoice creation and payment tracking.
Built a multi-step workflow triggered by event registration, using automated payment links and CRM deal creation.
A track record across project management, CRM implementation, operations, and stakeholder coordination.
100% Job Success Score · Top Rated Plus · 17,000+ hours · 26 completed jobs
A broad toolkit spanning project coordination, CRM platforms, stakeholder management, and process improvement.
Looking for a project manager to drive your IT, CRM, or data projects from planning through to go-live? I'd love to hear from you.